Refund policy

Refunds and Returns Policy for store.SwellLiving.org

Effective Date: May 1, 2024

Thank you for shopping at store.SwellLiving.org, operated by Swell Living LLP ("Swell Living," "we," "us," or "our"). We want you to be completely satisfied with your purchase, and we strive to make the returns and refunds process as easy and transparent as possible. Please read the following policy carefully to understand how returns and refunds are handled.

Returns Eligibility:

  1. We accept returns for most Health and Wellness Products purchased from store.SwellLiving.org within 30 days
  2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. Additionally, certain products may have specific return requirements or restrictions, which will be clearly stated on the product page.

Initiating a Return:

  1. To initiate a return, please contact our customer support team at info@swellliving.org within 30 days of the delivery date. Please provide your order number and the reason for the return.
  2. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the product.

Return Shipping:

  1. You are responsible for return shipping costs unless the return is due to our error or a defective product. If the return is our fault, we will provide a prepaid shipping label.
  2. We recommend using a trackable shipping service to ensure the safe return of your product.

 

Refunds:

  1. Once we receive and inspect the returned product, we will process your refund within 5 business days.
  2. Refunds will be issued to the original payment method used for the purchase.
  3. Please note that shipping costs are non-refundable, and a restocking fee may apply to certain returns.

Contact Us: If you have any questions or concerns about our refunds and returns policy, please contact our customer support team at: Swell Living LLP 2104 Stratford Park Drive Ft. Worth, TX 76103 Email: info@swellliving.org

We are here to assist you and ensure your satisfaction with every purchase. Thank you for choosing Swell Living for your Health and Wellness Products needs.